Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I am at a loss. Click to reveal If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. I have a downed line in my front yard. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. It's not the power line and I don't think it's the regular cable either because there's no service outage. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Filing a report of a low hanging cable? - Google Groups Call 911, which will get the FD out to asses the wire (s). Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. For immediate assistance, check out the Xfinity Assistant. Sky News is distributed via an English-language radio news service, and through online channels. Make the report to that person.. This option is available 24 hours a day, 7 days a week. Include the words "Firewall Investigation" in the subject line. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! A drop-down list appears. Whenever there is an outage, your first step is to report it via email or twitter. How Do I Report a Problem with My Comcast Landline? - GetHuman View the Xfinity outage map and find out when an area will be back online. If you have questions about your services, we're here to answer them. Thanks. Xfinity Customer Service - Contact Us Report an issue Select Chat. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. . STAY AWAY from downed power lines. The channel and its live streaming world news is available . Store Locator Status Center Check for outages and troubleshoot your services. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Stay at least 10 feet away from the wire and secure the area to keep others away, too. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Privacy Policy. I will post again here when/if I receive a reply or action is taken. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Question: Does Comcast Hve To Repair A Cut Cable Line How do I report a downed telephone line? Comcast Xfinity Outage Map Is The Service Down? I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. how do i report a downed comcast line? - perfumexo.com Comcast Xfinity problems in the last 24 hours. It's in front of my yard, and it goes across the street. Our team can help get that line raised. We've had a downed wire touching our building for about two months at this point. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. 3.) Cloudflare Ray ID: 7a2ad44e3df86ef8 Call 9-1-1 immediately to report a fallen power line. How do I report down a cable line? For more information, please see our Reporting A Downed Dangerous Pole | AT&T Community Forums When asked if you want to order new service, say "No." Two delivery trucks have had close calls recently. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Xfinity Status Center - Check for Service Outages In Your Area You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Report a downed power line - Pacific Gas and Electric Company @XfinityThomasChow long does it take for someone to reply? The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. With our new Xfinity support chat, you do not need to input the name of a person. Please send us a PM with your first and last name, as well as house numbers to your service address. Then, call PG&E at 1-800-743-5000. For immediate assistance, check out the Xfinity Assistant. The ground around your car may be energized. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. An official employee, such as myself or whoever is first available, will respond. When should we expect this to be corrected? Our community is your official source on Reddit for help with Xfinity services. Service Status Center | Comcast Business If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Who is responsible for cable line from pole to house? In the top right corner, you'll see a little chat icon near the bell icon. It's not the power line and I don't think it's the regular cable either because there's no service outage. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Can you direct message your name and address? I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Downed Power Line. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Thank you so much Anthony for sending us over those details and the Modmail. Create an account to follow your favorite communities and start taking part in conversations. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. If you smell natural gas or see downed power lines please do NOT use this page. If youve got a free afternoon, you can run the cable yourself and save some money. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. The wires at my rental property are on the ground. 115.124.120.233 Can you direct message us your name and address, please? How do I report this? Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. 70% of power outages are caused by major weather. Type your message in the text area near the bottom of the window 5. It is to be expected when weather conditions are severe. I suspect it's an old wire). (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Usually 911 dispatch has unlisted numbers for utilities. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I am a bot, and this action was performed automatically. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Don't touch anything or anyone in contact with a downed power line. New comments cannot be posted and votes cannot be cast. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. You can report an issue by going to the Xfinity Status Center. Then, to let us know why you're calling, say Line is down.. How do I talk to a real person at Comcast? To qualify for the credit, customers must: 1. Sky News is a British free-to-air television news channel and organisation. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Companies respond better when others are watching. In order to get started can you please send me a Modmail message with your full name and service address? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Thank you for reaching out to the Digital Care Team. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Genius. Then, call PG&E at 1-800-743-5000. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. Update on June 10, 2021. For more information, please see our You can also request a call at a time that fits your schedule. Payments are posted to your account after 5:30 p.m. on the day they are received. Discussion. Thank you for reaching out to our forums community, its great we can connect this way! Provide your account info and say, Line is down., Dont have AT&T service? Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Stay put and call 911. You can email the site owner to let them know you were blocked. 1. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Where on your property are the lines down on and would you consider them a safety hazard as of now? You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. up. Call us at 800-477-5050. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Verizon Business customers. Jacksonville, Florida Area. Hello @user_300363 and thank you! This post was marked as solved. How does cable internet get to your house? Contact Customer Service at (800) 391-3000. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Can you please send us a Modmail message with your first and last name and full address? Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Voting closed 14. I am an Official Xfinity Employee. Hello saftek and welcome, and our The easement at my back property line has poles with electric and utility lines. Hello there! A woman in Huntington says she contacted Comcast several times about a line. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Connectivity and managing Your Comcast Business network. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us.
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